Customer Service Representative - Blended Voice/Non-Voice Account

Join Torch Solutions as a Customer Service Representative for our blended voice/non-voice account! This role offers a dynamic work environment where you'll handle both inbound and outbound customer interactions, ensuring exceptional service delivery. Enjoy competitive salaries, comprehensive benefits, and the opportunity to grow within a forward-thinking company. Located in the vibrant city of Denpasar, you'll be part of a team dedicated to providing top-notch customer service.

As a Customer Service Representative, you'll be the first point of contact for our customers, addressing their inquiries and concerns with professionalism and empathy. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone looking to build a career in customer service, with opportunities for advancement and skill development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide exceptional customer service, ensuring high satisfaction ratings.
• Manage customer accounts and resolve issues promptly.
• Use CRM tools like Zendesk and Salesforce to track and manage customer interactions.
• Maintain accurate records of customer interactions and account information.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related fields.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Fluency in English, both written and spoken.
• Experience with CRM tools like Zendesk and Salesforce is a plus.
• Ability to work in a fast-paced, dynamic environment.
• High school diploma or equivalent.
• Willingness to travel to various locations as needed.

🛠️ Keahlian

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