Luxury Travel Lead Qualifier

Are you passionate about luxury travel and exceptional customer service? VA Masters is seeking a dynamic Luxury Travel Lead Qualifier to join our team in beautiful Bali. In this role, you will be the first point of contact for high-end travelers, ensuring their information is accurately captured and their experience with our agency is seamless. With a focus on detail and a commitment to excellence, this position offers a unique opportunity to work in one of the world's most sought-after travel destinations.

At VA Masters, we pride ourselves on delivering exceptional service to our clients. As a Luxury Travel Lead Qualifier, you will play a crucial role in maintaining our high standards. You will work closely with our team to ensure that every traveler's needs are met, and their expectations are exceeded. This role is perfect for someone who is passionate about travel, has excellent communication skills, and is committed to providing the best possible experience for our clients.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for high-end travelers, ensuring their information is accurately captured and their experience with our agency is seamless.
• Qualify and verify traveler information using tools such as Salesforce and other CRM systems.
• Coordinate with the sales and operations teams to ensure smooth communication and efficient service delivery.
• Provide exceptional customer service, addressing any concerns or issues that may arise during the traveler's interaction with our agency.
• Maintain detailed records of all traveler interactions and ensure compliance with company policies and procedures.
• Stay up-to-date with industry trends and best practices in luxury travel and customer service.
• Assist in the development and implementation of new processes and procedures to improve service quality and efficiency.
• Participate in team meetings and contribute to the continuous improvement of our service standards.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or sales role, preferably in the travel industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with high-end clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Proficiency in using CRM systems such as Salesforce.
• Familiarity with luxury travel products and services, including hotels, resorts, and tour operators.
• Ability to work well under pressure and in a fast-paced environment.
• Proven ability to meet and exceed customer expectations.
• Bachelor's degree in a related field (preferred but not required).

🛠️ Keahlian

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